What follows is my review of this Acer home server, based upon my personal experience with it since purchasing one in late June 2009. If you read this very long review, you’ll learn quite a bit about this Acer server and the Windows Home Server operating system. You’ll also read about some minor issues I’ve run into, and how to workaround those issues. I’ve owned this server for almost two months now, and it’s been a good experience overall. I can recommend this server, but do know that you’re not likely to get much technical help from Acer. So for any problems, your own technical know-how and the Internet community are your best sources of help.
In short, I bought this Acer server and successfully installed it on my home network. In very large part, it’s doing what it’s supposed to be doing, that is, it automatically backs up my four-computer home network, and it gives me remote access to my data, too. Thus far, I have only one small, re-occurring issue which I’ll share in a moment.
The out-of-box experience is pretty good, but don’t expect much by way of documentation. You’ll need to look elsewhere to understand all the ins-and-outs of using Windows Home Server (WHS). Although the “Quick Start” booklet seems very thick, it’s actually got the instructions in about five or six languages, and so when you read the English section (if you read English), you’ll only see how to set-up the server with a little narrative and black-and-white screenshots that are difficult to read. Fortunately, the setup is pretty easy, and they do include a larger poster with just the absolute essentials (which is what I used), and the poster was good enough. In short, plug-in the ethernet cable from the server to your wireless router, and you’re in business. The server is heavier than I expected, and *quieter* than I expected (much less noisy than my desktop computer).
Then, you install a CD in one of your available networked computers to install the Server Console on the installed-from computer, and to begin configuring your new server. One things stands out in my mind here…the instructions say turn-on your server and wait until the blue LED light is glowing steady. Trouble is, there are about seven or eight lights glowing at this point (one light for each of the four disk drive bays, a power-on light, a network light, an “information” light, and possibly a disk activity light), and some of the lights glow purple, not blue. Suffice it to say that you should wait a few minutes just to make sure everything is settled before you start server configuring.
The server configuration went pretty well, I thought. Do a Google search for “Acer Windows Home Server Review” and you’ll find a website where someone has very helpfully documented the entire install process using color screenshots of each step. The installed server console program (running on one of your networked computers) is not resizeable and won’t maximize, which is annoying. You can use Remote Desktop Connection to actually login to your new server (if you’re not familiar with Remote Desktop Connection, it lets you connect to another computer from the computer you’re using).
In a very short time, my old, quirky Gateway desktop computer (circa 2003, XP Pro, 2Ghz CPU, 512MB RAM, 80Gb HD) was recognized by the new Acer server, and I was creating user accounts on the server that match my desktop computer (you should use a password on your user accounts, and be sure to specify the same password on the server as what you use for the desktop/laptop account).
At this point, I had my first problem — the Gateway’s connection to the server would get lost inexplicably during the first attempt at a manual backup. Long story short, I completely reinstalled Windows XP Pro SP-3 on the Gateway desktop, reinstalled the Windows Home Server Console, and was able to begin getting successful backups until I got to the point where I restored all my digital media files (using Acronis and an external hard drive — not using the new Acer server) and then tried a WHS backup, which fails inexplicably. Could be my aging and quirky Gateway hardware, but it’s a fresh install of XP and the error messaging is vague and unhelpful.
Notably, my three laptops (running XP Media Edition w/1GB RAM, Vista Ultimate w/2GB, and Windows 7 Ultimate w/4GB of RAM) backed up their contents perfectly — no troubles at all, even backing up a very large VMWare virtual hard drive (which is a single, physical, 20Gb file on my Vista laptop).
Very cool feature: This Acer will wake-up either a sleeping or hibernating computer to do the backup in the middle of the night! So, don’t turn-off your computers, just put them in sleep/hibernate mode so they don’t use much power, but will still get backed-up. (Note: WHS does *not* use Wake On LAN technology, which doesn’t work reliably in all environments – the WHS technical strategy for waking sleeping/hibernating computers works much better than WOL). The WHS backups are incremental, so you can return to any previous point in time during a restore — you aren’t limited just to what was done last night. This is handy if you want to restore your computer to the way it worked one month ago, when it was working reliably (you’d probably do a 2nd restore, then, to load all your most recent data following the system restore).
If you’re a Bellsouth customer using a Westell 6100 modem, note that you’ll need to disable the router functions of the Westell modem if you want to successfully use remote access on your WHS. Choose “Bridged over Ethernet” protocol in the modem setups, and then configure your wireless router so it is a PPPoE connection (you’ll need your Bellsouth email and password for the router configuration). Once I got through this headache, I was able to gain remote access to my server — very cool feature!! (BTW, don’t count on any technical help by Bellsouth – you won’t get any that’s helpful to you).
I did a successful restore of my quirky Gateway computer, just to see what that’s like. Very simple. Install a Restore CD in the computer (which must be connected by ethernet, not wirelessly), and choose a backup on the server you’ll use for the restore. I did this twice, and it worked perfectly and easily. A computer with XP SP-3, Office Pro and maybe 5Gb of personal data was restored in about 20 minutes!
In short, it’s a 4-star product because I can’t backup my digital media files on my Gateway. My Gateway desktop hardware *is* quirky, so that very well might be the problem root cause, but even still, the WHS backup is unhelpful in diagnosing the exact issue for me. (The Windows Event Viewer alludes to a buffer space issue with a socket, but that’s beyond the home consumer’s ability to understand).